FAQ

 

SHIPPING, PAYMENT & RETURNS

Our Trading Terms

 

Our customers pay for small orders at the time of checking out on our website, when the shipment is larger and frieght can not be worked out at the time of checkout we will send you a Proforma Invoice you can Pay on the invoice link, Log back into the site to make payment.

Alternatively You can Pay by Direct deposit;

 

BSB - 063222

Account - 10620744

 

The earlier we recieve payment means that you get your product quicker!

 

If you would like to have an account with us, please note that our trading terms are 30 days from EOM. To qualify for an account with us, you will need to have a track record of at least three (3) proforma orders.  Please contact us for a credit application.

 

Shipping is Available Australia wide

Following processing and cleared payment, an email will be shared to confirm the order is being packed and on its way to you and may contain tracking information for the courier service. 
We aim to have your order dispatched within 48-72 hours, however delays can sometimes occur depending on the time of year. We will endeavour to contact you if there is a delay in dispatching your order.

Please allow up to 7 business days for delivery. If you have not received your order within this timeframe you can also find your parcel tracking on this site Track Order, please let us know by contacting the Tamboril team on  
03 9646 6468 or info@tamboril.com.au

We primarily use Startrack for business to business deliveries, if you are not at your address within business hours (and the delivery bounces back-there may be additional charges) or it is a residential address and you wish to authorise leave at premise or other instructions please do so in the check out notes or email us.

Please be aware, it is at the discretion of each delivery person to choose to leave your parcel at the delivery address if it is unattended. Due to this, we suggest a delivery location where you or another trusted person can receive the parcel. If you choose your work as your delivery address, please remember to provide us with the company name, building name, department, floor/level in addition to street address.

Shipping - International Orders

Yes. We do ship our products to New Zealand and other neighbouring islands through Australia International Parcel post for small to Medium single box orders. We do work with forwarders that can import larger orders if required. Please contact us for larger shipments.

Bluebird of happiness

Freight Cost

We try our best to negotiate the best deal and supply the most economical reliable freight solution this we charge you freight at the going rate charged by our transport company, The actual cost will be dependent upon the packed size and weight of the order and your location.

Back Orders

Our range of products is constantly changing finding new and unique seasonal inspirations, we recomend you take any products that are in stock so to not be disappointed if items runout, as we are unable to hold products or orders for an extended period without deposit.

Freight for Backorders For intial orders over the value of $300; Any Back orders over the value of $100 will be sent out with Tamboril absorbing the first $15 of the freight charge for up to two Back orders off the initial order. That is if you back order freight charge is $22 you will only be invoiced for $7.

PLACE AN ORDER

If you haven't got a log in, you will need to do is create a log in for yourself. Click the Login tab. This will take you to a screen where you can request access. Fill in your details and we will process the request within 24 hrs (usually much less). Once you have your login prices will be visible on the site and you can also order direct on the site. Please note that we are a wholesale only business. So unless you are a retailer with an ABN, we cannot grant you access to the site.
 
There is no minimum order amount for stock. However most items are sold in minimum quantities of 3’s, 6’s or 12’s of an item.  Also remember that you will be charged freight on the goods, so it does make sense to do a reasonable order to justify the freight charge you will incur and we would preffer a min of $100.00 spent.
 

Large & Custom Orders

If you require bulk or custom designed products just for your Brand or Chain outlets we can certainly assist.
We can work with you on design, produce and import your product in large quantities at up to 30-50% off usual wholesale pricing for further information or have a question on whats possible contact Paul. 

 

Returns

If you believe a product you have purchased from Tamboril is faulty and you would like to return it, please conatct us immediately email info@tamboril.com.au or call the office during our operational hours and we will do our best to replace the product or provide a refund.

We will contact you within three business days upon receiving your call or email to confirm the details and options. Please keep your receipt for proof of purchase and the faulty product in question.
Please note we cannot accept the return of opened or used products that are not faulty or that where purchased beyond 12 months of original invoice date.

I WANT TO BUY TAMBORIL PRODUCT….But I am not a RETAILER

Contact us with the request and we will put you in contact with the nearest retailer. In some circumstances we will ship to customers who have difficulty in getting to a retailer. info@tamboril.com.au

Enjoy

Our goal is to give our customers a great shopping experience by providing them with a range of high quality products and excellent service.

We hope you will enjoy shopping in our store.